TransPennine Express rolls out station meeting points to improve accessible travel

TransPennine Express (TPE) has introduced new Passenger Assistance meeting points at stations across its network, aimed at making journeys easier and more accessible for customers who require additional support.

The designated meeting points provide clearly marked, easy-to-locate areas where passengers can meet staff for assistance at the start of their journey. The initiative forms part of TPE’s wider Passenger Assistance service, which supports customers with tasks such as navigating stations, boarding trains and making connections.

Assistance can be arranged in advance or requested on the day through multiple channels, including online, via the Passenger Assist Transreport app, or by phone.

While layouts may vary slightly between stations, each meeting point has been designed with accessibility in mind, featuring clear signage and seating to ensure visibility and comfort.

The meeting points are now available at a number of stations, including Brough, Cleethorpes, Dewsbury, Grimsby, Hull, Malton, Middlesbrough, Scarborough, Scunthorpe, Selby, Stalybridge and Thornaby, with further installations planned at Huddersfield and Manchester Airport in the near future.

Emma Teale, Head of Inclusive Customer Experience and Partnerships at TPE, said the initiative is focused on improving confidence for passengers who need support.

She explained that clearly defined meeting spaces help ensure customers feel reassured that assistance will be available when they arrive, making the overall travel experience smoother and more predictable.

The rollout is part of TPE’s broader Passenger Assist Improvement Programme, which aims to enhance accessibility across the network and deliver a more consistent and inclusive experience for all customers.