Passenger Assist journeys rise by 23% across Transport for Wales network
- Safer Highways
- Mar 4
- 1 min read
Transport for Wales (TfW) has reported a significant increase in the use of its Passenger Assist service, with more than 73,000 passengers supported during 2024/25.
A total of 73,339 journeys were completed using the service over the past year, representing a 23% increase compared with the previous year and marking the highest number recorded across the TfW network.
Passenger Assist is designed to help customers travel with confidence by providing additional support throughout their journey. The service allows passengers to request assistance when planning travel, boarding or leaving trains, purchasing tickets, or handling luggage.
TfW staff are trained to support passengers with both visible and non-visible disabilities, ensuring customers receive the help they need at every stage of their journey.
The growth in Passenger Assist usage reflects increasing awareness of the service and highlights the importance of accessible transport in helping more people travel independently across the network.
It’s encouraging to see initiatives like Passenger Assist growing—helping over 75,000 neys and rising shows real demand for accessible travel. I also found it helpful to learn all the information about medical billing outsourcing costs in the guide from Pharmbills experts. Continued focus on inclusion and staff support will make an even bigger difference.
Seeing a 23% rise in Passenger Assist journeys suggests more people are gaining confidence to travel, which is a positive step for accessibility. I decided to rent a car in Dubai from Trinity Rental . It would be interesting to know how consistency of support is being maintained as demand grows across the network.
The rise in Passenger Assist journeys is interesting and probably reflects both increased awareness and real demand for support when traveling. In another discussion I saw the phrase WhiteBIT market-making platform https://institutional.whitebit.com/market-making-program , which seemed unrelated but shows how mixed online conversations can get. Curious how services will adapt as requests continue to grow.