Lumo Integrates Virtual Train Tour into Accessibility Policy

Rail operator Lumo has officially incorporated its virtual train tour into its accessibility commitments, following approval of its 2026 Accessible Travel Policy by the Office of Rail and Road (ORR).

The company confirmed that its collaboration with Ocean 3D is now recognised as part of its wider accessibility offering. The virtual tour is also referenced in printed materials available to passengers at stations.

The interactive tool provides a 360-degree digital view of Lumo’s trains, allowing customers to familiarise themselves with seating layouts, onboard facilities and carriage design before travelling. It is designed to be accessible across a range of devices and meets recognised web accessibility standards.

Lumo says the platform is particularly beneficial for passengers with additional needs, including those with autism or anxiety, by helping them better understand the travel environment in advance.

The move reflects a broader trend across the transport sector, where digital tools are increasingly being used to support inclusive travel by reducing uncertainty and improving confidence for passengers before their journey begins.

Ocean 3D, which developed the technology alongside AVA Access, specialises in creating digital replicas of real-world environments. These virtual spaces are used across multiple sectors to help users explore locations remotely and prepare for visits.

Industry research has shown that unfamiliar environments can be a significant barrier for individuals with hidden disabilities. Tools that enable advance visualisation are therefore gaining recognition as a way to make services more accessible.

Jen Clare, Lumo’s Service Delivery Director, said the initiative is part of the company’s commitment to ensuring all passengers feel comfortable and supported when using its services. She added that the upgraded digital experience is intended to both assist those with accessibility needs and provide a useful feature for all customers.

A legal review commissioned by Ocean 3D suggests that such digital tools may be considered an “auxiliary aid” under the Equality Act 2010, and in some cases could form part of reasonable adjustments made by service providers.

Although not a regulatory requirement, the inclusion of virtual tours within formal accessibility policies indicates a growing acknowledgement of their value in improving the passenger experience.