Liverpool Lime Street's new Assisted Travel Lounge set to open to passengers

Passengers travelling on trains in and out of Liverpool Lime Street station will soon have a dedicated waiting lounge to make travelling easier and more accessible.

Network Rail has invested £400,000 to create a new Assisted Travel Lounge in the main station concourse, which will open on Tuesday March 31.

The space has been transformed into a quiet and welcoming waiting area for passengers with additional mobility and sensory needs, with a dedicated team on hand to help. 

The lounge will include: 

• Accessible seating with integrated space for wheelchairs 

• An accredited Changing Places toilet facility* 

• A sensory nook for people who find stations overwhelming 

• A staffed welcome desk 

The lounge will be open between 7am-8pm each day.

The project was funded in part by Muscular Dystrophy UK. The charity provided a contribution of £65,000 towards the delivery of the Changing Places facility, funded through a grant awarded as part of the Government’s Transport Strategy.

Rachel Rahbarzare, station manager at Liverpool Lime Street, said: “It’s been great to see the new Assisted Travel Lounge being installed at Liverpool Lime Street and I’m pleased to say it will be opening very soon. “Travelling through our stations can be a daunting experience for some people but these new facilities will provide a chance to stop and wait in a calm, welcoming environment with features that will improve journeys for passengers.”