TfL Digitises Highway Licence Applications with New Online System

Transport for London (TfL) has completed a major digital upgrade to its highway licensing process, working in partnership with SocietyWorks to move all application forms online.

The new system replaces traditional Microsoft Word-based forms with a streamlined digital interface, built using SocietyWorks’ FixMyStreet Forms platform—the same technology that underpins TfL’s Streetcare fault reporting service.

Applicants can now submit requests for a wide range of highway licences, including scaffolding, skips, and installations such as artwork or decorative lighting, through a single online portal. The system is designed to guide users step-by-step through each application, ensuring all required information is provided accurately and at the right stage.

By aligning forms with specific licence processes, the platform simplifies what was previously a manual and time-consuming task. Applications can now be completed in one continuous workflow, including payment where applicable.

Once submitted, applications and supporting documents are automatically sent to TfL’s Asset Operations Licensing team, reducing the need for manual handling and follow-up queries. Where fees apply, users are directed to a secure payment system before receiving confirmation and a summary of their submission.

TfL’s Revenue & Licensing Manager said the project marks a significant improvement in customer experience:“We wanted to modernise our licensing process and improve how customers interact with us. SocietyWorks worked closely with us to transform complex, paper-based systems into intuitive digital forms. Their collaborative approach and focus on usability have been key to delivering a much better experience.”

Angela Dixon, Managing Director at SocietyWorks, added:“Simple digital changes can often deliver the greatest impact. By digitising TfL’s licensing forms, we’ve helped create a more efficient process for both users and the authority, aligning the experience with the high standards people expect when interacting with public services online.”

The move is expected to improve efficiency, reduce administrative burden, and provide a more accessible and user-friendly experience for applicants.