Transport for London introduces new scheme to help make travel more accessible

Transport for London (TfL) has introduced a new initiative aimed at making journeys easier and more accessible for people who rely on mobility scooters and powered wheelchairs.

The new Mobility Aid Recognition Scheme is designed to give users greater confidence when travelling across London's public transport network by providing formal confirmation that their mobility equipment is suitable for use on TfL services.

The programme forms part of TfL's wider commitment to improving accessibility and creating a more inclusive transport system that enables people to travel independently and with confidence.

Under the scheme, anyone wishing to use a mobility aid on London's buses can apply for a Mobility Aid Recognition Card. As part of the application process, TfL assesses whether the mobility scooter or powered wheelchair meets the size and safety requirements for travel on buses.

Applicants whose mobility aids meet the required specifications will then receive practical support from a dedicated travel mentor. The mentor will accompany users on journeys across the network, helping them become familiar with boarding, travelling and alighting safely while building confidence in using public transport independently.

Once the assessment and mentoring process has been completed, users are issued with a Mobility Aid Recognition Card. The card provides a simple way of demonstrating that the mobility aid has been approved for use on London's buses.

In addition to supporting bus travel, TfL's travel mentors can also provide guidance on using other parts of the capital's transport network, including the London Underground and London Overground services.

The initiative reflects growing efforts across the transport sector to remove barriers faced by disabled passengers and improve accessibility for people with a wide range of mobility needs.

TfL said accessibility is about creating opportunities for everyone to travel independently and remain connected to work, education, family, friends and local communities.

By combining equipment assessments with personalised travel support, the organisation hopes the scheme will encourage more people to make use of public transport and feel confident navigating the network safely.

The launch marks another step in TfL's ongoing programme of accessibility improvements, which aim to make London's transport system more inclusive and easier to use for all passengers.