TfWM Partners with Citymapper to Enhance Journey Planning Across West Midlands

Transport for West Midlands (TfWM) has announced a partnership with Citymapper to provide enhanced journey-planning tools via app and website, aimed at making travel across the region simpler and more integrated.

The upgraded platform will allow passengers to plan journeys across buses, trains and trams throughout the West Midlands. The Citymapper app has also been given a co-branded look for the region as part of the collaboration.

In addition to journey planning, passengers will soon be able to purchase multi-operator nBus mobile tickets directly through the Citymapper app, streamlining both planning and payment in one place.

The upgrade also incorporates the demand-responsive West Midlands Bus On Demand service in Coventry, ensuring flexible transport options are fully integrated into the digital platform.

Sandeep Shingadia, Executive Director of TfWM, said the partnership represents a key step in simplifying regional mobility.

“By giving passengers clearer, more reliable information and simple ways to plan and pay for their journeys, we’re encouraging more people to choose public transport. That’s good for our economy and good for our environment,” he said.

Sam Griffiths, Head of UK and Nordics at Via, Citymapper’s parent company, said the expanded collaboration would help deliver a more passenger-focused network.

“By deploying more of Citymapper’s journey planning and ticketing capabilities, we’re helping the West Midlands build a truly passenger-centric network that sets a new standard for urban mobility,” he added.

The move forms part of TfWM’s wider efforts to improve accessibility, integration and convenience across the region’s public transport system.