TfL updates its Go app as contactless arrives across south-east

Google Pay on Transport for London networks // Credit: TfL

Transport for London has released its latest update to the free TfL Go app, which will make it easier for customers to keep tabs on their fares and journey history while on the move.

The update will allow customers to easily access their contactless or Oyster online account and then view their journey history directly in the TfL Go app, rather than having to do so via the TfL website or Oyster and Contactless app.

They will also find it easier to check and apply for a refund for any incomplete journeys, top up pay as you go credit and buy adult rate season tickets for their Oyster card via the app. Customers can also create a contactless or Oyster account on the app if they don’t already have one.

When using pay as you go with contactless and Oyster, customers can travel flexibly at quieter times by simply touching in and out and only paying for the journeys they make, reducing the need to queue or buy tickets in the station.

Pay as you go fares are also capped so customers don’t have to buy a Travelcard in advance. More than 700 stations across London and the south-east now accept pay as you go with contactless, with 47 more stations going live on February 2 – expanding where customers can use contactless to Shoeburyness, Sevenoaks, St Albans Abbey and Bletchley.

Launched in 2020, TfL Go provides real-time arrival times and information in a mobile-friendly and accessible way to customers travelling on Tube, bus and rail services across London. It also suggests alternative routes and walking and cycling options and provides information about which stations have toilets and where they are located. The app has around 1million monthly active users and has been downloaded more than 7million times since it launched.