Greater Anglia Maintains Top-Tier Punctuality Performance Across UK Rail Network

Greater Anglia has continued to rank among the UK’s most reliable train operators, maintaining strong punctuality levels for more than three consecutive years.

Latest figures for the 12 months to 31 March 2026 show the operator achieved a Time to 3 (T-3) score of 91.84%, meaning the vast majority of trains arrived within three minutes at every station they serve. This places Greater Anglia just behind c2c as the second most punctual operator nationally under this stringent measure.

Performance across the network remains consistently high, with several routes delivering particularly strong results. Regional and rural services across East Anglia recorded averages of around 93%, while some individual routes—such as Norwich to Great Yarmouth and Norwich to Lowestoft—achieved punctuality levels well above 97%.

Other key metrics also highlight the operator’s reliability. Greater Anglia recorded the highest national “On Time” score at 80.4%, alongside a Public Performance Measure (PPM) of 93.2%, and one of the lowest cancellation rates in the country at just 1.7%.

The sustained improvement in performance reflects long-term collaboration between Greater Anglia and Network Rail, alongside the introduction of a modern train fleet over the past six years. Infrastructure upgrades and operational improvements have also played a key role in delivering more consistent services.

Historically, punctuality across the network ranged between 87% and 91%, but in recent years it has consistently exceeded 93% on the PPM measure—marking a significant step forward in reliability for passengers.

Jay Thompson, Train Service Delivery Director at Greater Anglia, credited the achievement to the efforts of staff across the organisation, from frontline operational teams to engineering and customer service roles. He added that the company remains focused on maintaining and further improving performance while continuing to enhance the overall passenger experience.

The operator’s strong performance has also been recognised across the industry, with multiple “Train Operator of the Year” awards in 2025 and several Golden Whistles accolades for operational excellence.