Customer-Focused Upgrades Begin at London Euston

Passengers travelling through London Euston will see a series of improvements this spring as Network Rail rolls out upgrades aimed at enhancing accessibility, comfort and customer service at the busy station.

Work begins on 2 March to refurbish the Assisted Travel Lounge, creating a more accessible and welcoming space for passengers who require additional support. Seating capacity will increase from 18 to 27, while the ceiling, flooring, lighting and furniture will all be replaced. New screens and updated technology will also improve information provision and assist staff in supporting customers.

During the refurbishment, assisted travel services will operate from a temporary location between platforms 11 and 12, with staff available to guide passengers as usual.

Also launching on 2 March is a two-week trial of advertising content on the outer sections of Euston’s large concourse screen. Following feedback after its introduction in 2024, Network Rail has retained the central section exclusively for departure and customer information. Any future advertising revenue would be reinvested in passenger improvements.

Later in March, construction will start on a new centralised customer service hub on the concourse. The hub will bring together staff from Network Rail and train operators including Avanti West Coast and London Northwestern Railway, creating a single, highly visible point where passengers can access assistance.

Additional seating will also be installed in stages across March and April. New seats will be added near platforms 4–7, while the mezzanine level will see upgraded and expanded seating, including improvements to the station’s quiet lounge area.

Amanda Webster-Uz, head of operations at London Euston, said the upgrades demonstrate a commitment to improving the station experience while longer-term redevelopment plans continue.

Train operators said the new hub and enhanced facilities would help deliver more consistent, streamlined support for passengers travelling through one of the UK’s busiest rail gateways.