Children's nanny receives 120 Ulez penalty fines after 'honest mistake' spiralled out of control

Driver suffered ‘severe emotional distress’ after bailiffs turned up at her home and car was clamped.

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A children’s nanny who received more than 120 Ulez fines after making an “honest mistake” has told of the stress she has suffered trying to get the penalties overturned.

Justine Jenkins said she had been caught in an “unbearable” situation that “spiralled” into a bureaucratic nightmare as she pleaded with Transport for London to stop sending bailiffs to her home.

Ms Jenkins, who has autism and suffers with ADHD, said battling with TfL and its debt collectors had caused “significant burnout and severe emotional distress”.

She drives a 14-year-old Peugeot 308 diesel, which does not comply with the Ulez exhaust emission rules – meaning she has to pay £12.50 a day to drive in London.

She lives in Guildford but works as a children’s nanny in Wimbledon. She also travels across the South of England as a freelance children’s nursery assessor.

Her role as a nanny involves collecting her employer’s children by car from school and take them to extracurricular activities and appointments – something she was unable to do when her car was clamped.

She failed to realise that the ultra-low emission zone was being expanded from the inner boundary of the North and South Circular roads to the Greater London boundary in August 2023.

When she moved home, she updated the details on her driving licence - but failed to realise that she also had to update the address on her vehicle “log book”.

This meant that when TfL sent her warning letter and then fines, they went unanswered as they were sent to her old address. The matter then escalated when TfL referred her case to the bailiffs.