To help their teams put customer service at the heart of othier projects, Balfour Batty developed "MyRoad", a four-stage approach to help them build strong relationships with thier customers by understanding their needs, having a customer focused design, a smarter construction delivery and leaving a lasting positive legacy for the communities within which they work.
Launched in 2021, their "MyRoad" approach is also enabling them to deliver on their commitment with National Highways to enhance the end-to-end user experience across the UK road network. In their latest video, they explore their successes in shaping the way they design, build and operate major highway schemes to ensure their customers and communities are at the heart of everything they do.
Watch the video to find out more.
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