TfL Joins National Initiative to Tackle Workplace Absence and Support Staff Wellbeing

Transport for London (TfL) is playing a leading role in a government-backed effort to reduce employee absence, with ministers highlighting the organisation’s proactive approach to workforce wellbeing.

The transport authority has joined the ‘Vanguard’ group as part of the Keep Britain Working Review, led by Sir Charlie Mayfield. This initiative brings together major employers to trial new, employer-led strategies aimed at preventing workers from leaving their jobs due to long-term health issues. Insights from the programme will contribute to national recommendations for businesses.

Across the UK, long-term sickness remains a significant issue, with around 2.8 million people currently out of work due to ongoing health conditions—an increase of approximately 800,000 since 2019.

Within TfL, internal data from 2025 revealed an overall sickness rate of 6.3%, equating to more than 418,000 sick days. Of these, long-term absences accounted for the majority, with nearly 287,000 days lost compared to around 132,000 short-term absences. On average, each absence lasted just under 12 days.

To address these challenges, TfL has introduced a range of support measures for staff, including access to physiotherapy, addiction support, and trauma-focused counselling. These services aim to help employees remain in work while managing their health.

Employment Minister Dame Diana Johnson praised TfL’s efforts, noting that the organisation is not only implementing strong internal programmes but is also keen to learn from other employers. She highlighted the importance of prevention strategies that focus on keeping people healthy and able to work.

Dr Sam Phillips, TfL’s Head of Health and Wellbeing, emphasised the broader economic impact of sickness absence and the importance of early intervention. He also pointed out the need to balance reducing absence with avoiding “presenteeism,” where employees attend work despite being unwell.

Mental health remains a key factor in long-term absence at TfL, accounting for around 30% of cases. This reflects a wider trend across London, where the number of working-age individuals reporting mental health conditions that affect their ability to work has risen significantly in recent years.

The ongoing review will place particular focus on mental health, including conditions such as anxiety and depression, as well as support for neurodiverse individuals. TfL’s participation is expected to help shape future policies aimed at improving workforce health and reducing long-term absence across the UK.