Bee Network TravelSafe LiveChat Records 1,000 Reports Since Launch

Greater Manchester’s TravelSafe LiveChat service has reached a major milestone after recording its 1,000th passenger report just months after launching across the Bee Network.

The joint initiative between Greater Manchester Police (GMP) and Transport for Greater Manchester (TfGM) allows passengers to discreetly report anti-social behaviour, suspicious activity, welfare concerns and crime in real time while travelling on public transport.

Rapid growth in public use

The service officially launched in October 2025 and has seen significantly faster uptake than previous reporting systems used solely by TfGM.

According to the article, the earlier TfGM-only LiveChat platform took approximately 16 months to reach 1,000 interactions, whereas the integrated GMP-TfGM system achieved the same figure in just over six months.

Officials said the continued rise in usage reflects growing public awareness and confidence in the reporting platform.

Real-time reporting across the Bee Network

Passengers can access the TravelSafe LiveChat service by scanning QR codes displayed on buses, trams and transport interchanges or directly through the Bee Network app.

Reports are routed directly to GMP call handlers, allowing operators to respond quickly to incidents and coordinate police or emergency service intervention where necessary.

The system forms part of wider efforts to integrate policing more closely with Greater Manchester’s transport network operations.

Incidents include anti-social behaviour and welfare concerns

Examples highlighted in the article include officers responding to intimidating behaviour by intoxicated passengers, welfare concerns involving vulnerable individuals at bus stops, and incidents of harassment on tram services.

In one case, police removed a group of disruptive passengers from a bus after reports of threatening behaviour and an uncontrolled dog onboard.

Another incident involved officers detaining a man for being drunk and disorderly after he allegedly harassed female passengers on a tram.

Partnership approach to transport safety

GMP call handling supervisor Neil Smitham said the milestone demonstrates the importance of providing passengers with accessible reporting tools that improve safety and reassurance on public transport.

Transport Commissioner for Greater Manchester Vernon Everitt described the scheme as part of a “pioneering approach” to policing the Bee Network and improving passenger confidence while travelling.

TfGM TravelSafe Partnership Manager Kate Green added that rapid reporting and joint working between TfGM and GMP are helping tackle cr